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ALL-IN-ONE COMMERCE & CHAT HUB
Unify All Sales Channels, WhatsApp Cloud API & Indonesian Marketplaces in One Real-Time Engine
A centralized enterprise commerce & customer conversation platform inspired by BigSeller and modern omnichannel architectures. Seamlessly integrate official WhatsApp Cloud API, all social messaging channels, top Indonesian marketplaces (Shopee, Tokopedia, Lazada, Blibli), and global cross-border trade (WeChat & Alibaba) into a single operational dashboard.
Zero Overselling
< 2s
Realtime Stock SyncShopee, Tokopedia,
100+
Integrated Sales StoresAuto AWB
15+
Indonesian 3PL CouriersOfficial Meta
99.99%
WhatsApp SLAashento://omnichannel.core
LIVE SYSTEM> telemetry.inspect("omnichannel")
status: "OPTIMAL_200"
encryption: "AES-256 / Zero-Trust"
sla_target: "99.99% High Availability"
deployment: "Multi-Region Canary CI/CD"
Pod Architecture HealthyAshento v2.4
Konektivitas Ekosistem Terlengkap
Terhubung dengan Semua Kanal Penjualan & Percakapan
Satu mesin terpusat untuk mengelola toko online, pesanan marketplace terbesar di Indonesia, WhatsApp resmi, hingga perdagangan lintas negara (*cross-border* Asia).
Chat Resmi
WhatsApp Cloud API
Meta Official API, Multi-CS, Centang Hijau & Broadcast Massal
Live 2-Way SyncConnected ✓
Marketplace
Shopee Indonesia
Sync Stok Realtime, Pesanan & Cetak Resi Massal
Live 2-Way SyncConnected ✓
Marketplace
Tokopedia / TikTok Shop
Katalog Terpusat & Integrasi Toko Multi-Cabang
Live 2-Way SyncConnected ✓
Social Commerce
TikTok Shop Chat & Live
Auto-Reply Live Stream & Integrasi Pesanan TikTok
Live 2-Way SyncConnected ✓
Marketplace
Lazada Indonesia
Sinkronisasi Stok Gudang & Ekspedisi Lazada
Live 2-Way SyncConnected ✓
Marketplace
Blibli Enterprise
B2B & B2C Order Ingestion & API Webhook
Live 2-Way SyncConnected ✓
Cross-Border Asia
WeChat Official & Mini-Program
Inquiry Pasar Tiongkok & Konsumen Asia Timur
Live 2-Way SyncConnected ✓
Cross-Border Sourcing
Alibaba / 1688 / Taobao
Integrasi Supplier, Sourcing & Tracking Cargo
Live 2-Way SyncConnected ✓
Social Media
Instagram DM & Mentions
Auto-Reply Pesan, Story Mention & Lead Tagging
Live 2-Way SyncConnected ✓
Social Media
Facebook Messenger
Kotak Masuk Halaman Bisnis & Ads Click-to-Message
Live 2-Way SyncConnected ✓
Messaging
Telegram Bot API
Notifikasi Otomatis, Transaksi & Alert Admin
Live 2-Way SyncConnected ✓
Logistics Indonesia
15+ Ekspedisi Logistik
J&T, SiCepat, JNE, Anteraja, Ninja, SPX, ID Express
Live 2-Way SyncConnected ✓
Core Architectural Pillars
Engineered for High Reliability & Scale
Key architectural paradigms we build directly into every ashento omnichannel deployment.
PILLAR 01
Multi-Marketplace Stock Auto-Sync
Prevent overselling with millisecond two-way inventory synchronization across Shopee, Tokopedia, TikTok Shop, Lazada, and Blibli. Stock decrements automatically whenever an order is placed on any channel.
PILLAR 02
Official WhatsApp Cloud API & Multi-Agent CS
Equipped with official Meta WhatsApp Cloud API credentials, green-tick verification capability, interactive quick-reply buttons, automated broadcast campaigns, and intelligent agent ticket routing.
PILLAR 03
Cross-Border Commerce: WeChat & Alibaba
Direct integration into WeChat Official Accounts, WeChat Mini-Programs, Alibaba, 1688, and Taobao for real-time supplier messaging, customer inquiries, and cross-border shipment tracking.
PILLAR 04
Automated Resi & Mass Fulfillment Engine
One-click bulk shipping label and AWB printouts for 15+ Indonesian couriers (J&T Express, SiCepat, JNE, Anteraja, Ninja, Shopee Xpress, ID Express, GoSend, GrabExpress).
Technical Specifications
System Architecture & Deliverables
Switch between technical views to explore what we ship, our validated stack, and enterprise security guarantees.
01
Unified Multi-CS Inbox & SLA Telemetry
Consolidate WhatsApp, Instagram, Tokopedia, and Shopee chats into one unified agent queue with auto-assignment, canned responses, and sentiment analytics.
100% Client IPVerified ✓
02
Centralized Master SKU & Catalog Engine
Create products once and syndicate descriptions, pricing, bundles, and photos across multiple marketplace seller stores with single-click publishing.
100% Client IPVerified ✓
03
Bulk Order Processing & Thermal Printing
Pick-list, pack-list, and mass AWB shipping label printing directly to 100mm x 150mm thermal barcode printers without opening separate marketplace tabs.
100% Client IPVerified ✓
04
Interactive WhatsApp Marketing Broadcasts
Send personalized promo messages, cart abandonment reminders, and payment links with automated opt-out compliance and delivery rate tracking.
100% Client IPVerified ✓
05
Live Business Intelligence & GMV Dashboards
Track net revenue, profit margins per marketplace, top-selling SKUs, courier speed performance, and customer support response times.
100% Client IPVerified ✓
06
Open REST & Webhook Developer APIs
Easily integrate with existing internal ERPs (SAP, Odoo, Accurate), accounting software, or custom warehousing robotics via webhook streams.
100% Client IPVerified ✓
Engineering Roadmap
5-Stage Agile Delivery Sprint
Predictable two-week sprints from discovery to zero-downtime production deployment.
01STAGE 01
Channel Audit & Meta Verification
Audit toko aktif di marketplace, konfigurasi Meta Business Manager untuk WhatsApp Cloud API & approval nomor resmi.
Sprint Phase
02STAGE 02
Master Catalog Harmonization
Penyelarasan SKU dari Shopee, Tokopedia, dan TikTok ke dalam satu Master SKU terpadu tanpa duplikasi stok.
Sprint Phase
03STAGE 03
3PL Courier & Hardware Setup
Integrasi akun ekspedisi (J&T, SiCepat, JNE) dan pairing printer thermal barcode untuk cetak resi massal instan.
Sprint Phase
04STAGE 04
Multi-CS Routing & UAT
Simulasi chat broadcast WhatsApp, alokasi antrean CS, penanganan retur dan uji sinkronisasi saat flash sale.
Sprint Phase
05STAGE 05
Live Production & 24/7 SLA
Go-live operasional penuh dengan pemantauan webhook real-time, zero overselling guarantee, dan dukungan teknis 24/7.
Sprint Phase
Verified Case Study Proof
Top FMCG & Skincare Brand Indonesia
The Challenge: Klien mengelola 28 akun toko di Shopee, Tokopedia, dan TikTok Shop dengan volume 15.000+ pesanan/hari saat tanggal kembar. Terjadi sering overselling, CS kewalahan membalas chat di 5 platform berbeda, dan proses cetak resi memakan waktu hingga 4 jam per shift.
Ashento Solution: Mendeploy Ashento Omnichannel dengan engine auto-sync stok sub-detik, satu inbox terpusat untuk 30 CS live WhatsApp & marketplace, serta sistem batch printing 100 AWB per klik.
Quantifiable Business Impact
Overselling Rate (Sebelumnya 4.8%)
Efisiensi Waktu Cetak Resi & Packing
Rata-Rata Respon CS (SLA First Reply)
Peningkatan GMV Saat Kampanye Flash Sale
Build A Similar SolutionTechnical & Commercial FAQs
Frequently Asked Questions
Clear technical and governance answers regarding our ashento omnichannel service.
Setiap SKU memiliki 'Master Inventory' terpusat di sistem. Ketika ada pesanan masuk dari Shopee, sistem seketika memotong stok master dan mengirimkan sinyal pembaruan stok ke Tokopedia, Lazada, dan TikTok Shop dalam hitungan detik melalui webhook resmi.
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