Terms of Service

PT. Nusantara Kembar Group, doing business as Ashento (“Ashento”, “We”, “Us”), provides its Service (as defined below) to you through its web sites located at ashento.id and ashento.com (the “Site”), application programming interfaces (the “API”), or any mobile application (the “Mobile App”, together with the Site and the API, the “Application”) that Ashento may offer from time to time, subject to this Terms of Service agreement (“TOS”).

By accepting this TOS or by accessing or using the Service or Site, you acknowledge that you have read, understood, and agree to be bound by this TOS. If you are entering into this TOS on behalf of a company, business, or other legal entity, you represent that you have the authority to bind such entity and its affiliates to this TOS, in which case the terms “you” or “your” shall refer to such entity and its affiliates. If you do not have such authority, or if you do not agree with this TOS, you must not accept this TOS and may not use the Service.

Any actions you, or any of your employees, consultants, agents, representatives, and users take on the Service shall be deemed to have occurred on behalf of your legal entity.

The “Service” means (a) the Application, (b) all software (including proprietary software modules, agentic AI pipelines, and omnichannel multi-tenant backends), data, reports, text, images, sounds, video, and content made available through any of the foregoing (collectively referred to as the “Content”) and all modifications thereto.

Ashento reserves the right to alter the Service at any time. Certain features of the Service may not be available in all countries. We reserve the right to limit or make available the Service or parts of the Service depending on location. For example, certain features like SMS or telephony carrier gateways may be limited to specific jurisdictions, or we may limit the availability of calling numbers for specific countries, regions, or type of number (e.g. premium numbers).

Ashento occasionally develops and offers limited beta releases for new features. To participate in a beta release, you must explicitly agree to the additional terms and conditions for such beta release that are presented to you. This TOS does not necessarily cover a beta release.

You may not copy, modify, sublicense, link with, or distribute the code except as expressly provided under the above-mentioned License. Any attempt otherwise to copy, modify, sublicense, link with, or distribute the Library is void, and will automatically terminate any rights under this License.

Subject to the terms and conditions of this TOS, you may access and use the Service only for lawful purposes and in compliance with all applicable local, national, and international laws, including telecommunication laws, the Telephone Consumer Protection Act (TCPA), the Federal Trade Commission’s National Do Not Call Registry, CAN-SPAM Act, telemarketing regulations, and laws governing recording phone calls. You must ensure that any such use is permitted in your jurisdiction prior to using the Service.

All rights, title and interest in and to the Service and its components will remain with and belong exclusively to Ashento. As a user of the Service, you may lease phone numbers associated with your account from Ashento. There is no guarantee that these numbers will remain yours indefinitely. In the event that you downgrade or terminate your Service, you will forfeit any leased phone numbers.

You shall not (a) sublicense, resell, rent, lease, transfer, assign, time share or otherwise commercially exploit or make the Service available to any unauthorized third party; (b) use the Service in any unlawful manner or in any manner that interferes with or disrupts the integrity or performance of the Service; or (c) modify, adapt, reverse engineer, or hack the Service.

Marketing Reference Right: Ashento reserves the right to use your company name and logo as a customer reference for promotional purposes on Ashento’s website. To opt out, simply email support@ashento.com stating that you do not wish to be used as a reference.

To the extent the Service or any portion thereof is made available for any fee, you will be required to select an enterprise payment plan and provide Ashento information regarding your credit card, virtual account, or bank transfer instrument.

To the extent your use of the Service exceeds the usage limits provided for in your payment plan, you were not invoiced for services rendered, or you missed any payments due on your account, Ashento reserves the right to recover such fees and charge standard and overage fees for any such regular and excessive use.

If you dispute any charges, you must notify Ashento in writing within sixty (60) days after the date that Ashento invoices you. We reserve the right to change our pricing plans upon at least 30 days’ prior notice. All fees are non-refundable and exclusive of applicable taxes (including Indonesian PPN/VAT where applicable).

You represent and warrant to Ashento that:

• (i) You have full power and corporate authority to enter into this TOS;
• (ii) You own all Your Content or have obtained all necessary licenses, permissions, and releases;
• (iii) Your Content does not infringe upon any third party’s intellectual property, privacy, or publicity rights, nor is it unlawful, defamatory, or harmful;
• (iv) You will strictly comply with all applicable telecommunications, privacy, and data export control regulations; and
• (v) You are eighteen (18) years of age or older.

You have the right to terminate your account at any time in accordance with the procedures set forth on the Site. Ashento reserves the right to suspend or terminate your account if you violate this TOS or engage in fraudulent or abusive activities.

If Ashento terminates your account without cause and you have signed up for a fee-bearing service, Ashento will refund the prorated, unearned portion of any prepaid amounts. All accrued rights to payment and sections 4 through 17 shall survive termination.

THE SERVICE, INCLUDING THE SITE, APIS, AGENTIC PIPELINES, AND CONTENT, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND. ASHENTO EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

ASHENTO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, 100% SECURE, ERROR-FREE, OR VIRUS-FREE.

UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL ASHENTO OR PT. NUSANTARA KEMBAR GROUP BE LIABLE TO YOU OR ANY THIRD PARTY FOR (A) ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST SALES, LOST DATA, DATA BREACH, OR BUSINESS INTERRUPTION; OR (B) FOR ANY DIRECT DAMAGES, COSTS, LOSSES, OR LIABILITIES IN EXCESS OF THE FEES ACTUALLY PAID BY YOU IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO YOUR CLAIM, OR, IF NO FEES APPLY, ONE HUNDRED ($100) US DOLLARS.

You shall defend, indemnify, and hold harmless Ashento, PT. Nusantara Kembar Group, and its officers, directors, employees, and agents from and against any claims, actions, or demands, including reasonable legal and accounting fees, arising or resulting from your breach of this TOS, Your Content, or your misuse of the Service.

Ashento may revise this TOS from time to time with at least thirty (30) days’ prior notice by posting the amended terms on the Site or sending an electronic notification. Your continued access to or use of the Service after such modifications become effective constitutes your binding acceptance.

You may not assign or transfer this TOS without the prior written consent of Ashento. Ashento may assign or transfer this TOS, in whole or in part, in connection with a corporate reorganization, merger, acquisition, or sale of assets, without restriction.

This TOS and all matters arising out of or related to this agreement shall be governed by and construed in accordance with the laws of the Republic of Indonesia.

Unless otherwise agreed in a separate enterprise service agreement, the parties submit to the exclusive personal jurisdiction of the District Court of South Jakarta (Pengadilan Negeri Jakarta Selatan), Indonesia, for the resolution of any legal proceedings.

The parties agree that any dispute, controversy, or claim arising out of or relating to this TOS shall first be resolved amicably through good-faith executive negotiations. If unresolved within thirty (30) days, it may be referred to and finally resolved by binding commercial arbitration under the rules of the Indonesian National Board of Arbitration (BANI) or international commercial arbitration rules mutually agreed by the parties.

Please review our Privacy Policy to understand how Ashento collects, processes, and protects your corporate and personal data in full compliance with the Indonesian Personal Data Protection Law (UU PDP No. 27 of 2022) and international security standards.

“Confidential Information” means any written, technical, or visual materials disclosed by either party, including software source code, architectural schemas, customer lists, pricing plans, and business secrets.

The Service is conducted electronically. You agree that Ashento may communicate electronically with you for any matters relating to the Service, including service announcements, billing statements, system maintenance, and legal notices. Notices shall be sent to the email address registered on your account and shall be deemed received upon successful transmission.